Refund Policy

1. Why We Don't Offer Refunds: The 60-Day Free Trial

Every new DropFunnels account begins with a 60-day free trial with full access to the platform. The trial exists so you can fully evaluate DropFunnels — build funnels, test campaigns, connect integrations, and contact support — before you pay anything.

Because you have this opportunity to evaluate the platform at no cost, you agree that every payment made after the trial is final. It is your responsibility to decide during the trial whether DropFunnels is right for you.

2. What Is Non-Refundable

Without limitation, none of the following will be refunded or credited:

• Monthly and annual subscription fees, including the first paid charge after your trial
• Automatic renewals, including renewals you forgot to cancel or did not notice
• Partial billing periods, unused time, or remaining time after you cancel
• Upgrades, add-ons, usage-based charges (such as email or SMS), domains, and setup or done-for-you services
• Accounts that were not used, or features you did not use
• Downgrades or plan changes during a billing period
• Charges for accounts suspended or terminated for violating the Terms of Service or for non-payment
• Charges made before a valid cancellation was received (see Section 4)
• Dissatisfaction with results, sales, leads, or income

3. Automatic Renewal

If a payment method is on file when your trial ends, your trial automatically converts to the paid plan you selected and your payment method is charged on the day the trial ends. Paid subscriptions then automatically renew and are charged at the start of every billing period (monthly or annually) until you cancel as described below.

4. How to Cancel

You may cancel only by one of these two methods:

• Through your account — using the cancellation option in your DropFunnels account settings; or
• In writing by email — by emailing [email protected] from the email address registered on your account, including your name, account email, and a clear statement that you want to cancel.

Live chat, phone calls, text messages, social media messages, emails from a different address, removing or letting your card expire, stopping use of the platform, or disputing a charge with your bank are not valid cancellations, and your subscription will continue to renew.

• Cancel before your trial-end or renewal date to avoid the next charge. Emails are effective when we receive them.
• Cancellation takes effect at the end of your current paid billing period. No refund is issued for the remaining time.
• Cancellation does not erase any amount you already owe.
• After cancellation, your funnels, pages, and data may be unpublished and deleted. Export anything you want to keep first.

5. Unpaid Invoices & Saved Payment Methods

By adding a payment method, you authorize OptionScout, Inc. and its payment processors to store it and charge it, and any other payment method saved on your account, for all amounts you owe — including unpaid invoices, failed or reversed payments, late charges, and collection costs, even after your account is cancelled or terminated. Failed charges may be retried, and updated card details from your card issuer may be used. See Section 6 of the Terms of Service for full details.

6. Chargebacks & Payment Disputes

• Before disputing any charge with your bank or card issuer, you must first email [email protected] and allow us 30 days to resolve the issue.
• Disputing a charge you authorized under the Terms of Service — including trial conversions and automatic renewals — is a material breach of the Terms.
• We contest every invalid dispute and will provide your bank with the Terms of Service, your acceptance records, IP addresses, login and usage history, and our communications with you.
• Filing a dispute may result in immediate suspension of your account and unpublishing of your funnels and pages.
• A $35 chargeback administration fee applies per disputed charge, plus any processor fees. Disputed amounts remain owed and may be recovered from any saved payment method, through a collection agency, or in court.
• A chargeback does not cancel your subscription.

See Section 9 of the Terms of Service for full details.

7. Your Own Customers

If you sell products or services through DropFunnels, you are the merchant of record. Refund requests, disputes, and chargebacks from your customers are solely your responsibility and are governed by your own refund policy, not this one. DropFunnels does not issue refunds on your behalf.

8. Courtesy Exceptions

In rare cases we may, at our sole discretion, issue a refund or credit as a one-time courtesy. Doing so does not waive this policy and does not create any obligation to do so again for you or anyone else.

9. Contact

Effective Date: October 3, 2026